3 Membership Plan Options

Best for households with single room systems which require occasional technical assistance

Key Features

24/7 “Reactive” Monitoring and Remote Repair. We reactively monitor your technology system whenever and troubleshoot issues after they arise.

24/7 DEDICATED SUPPORT PHONE NUMBER, Email, Text and Chat Support Experience the convenience of a live answer by one of our knowledgeable technicians every single time you call - no matter what time it is.
App Control You’ll get a mobile app enabling you to fix may of the common issues that technology systems experience.
Tier 3 Priory Support - In the unlikely event that you will need a service call we will get a technician to your home within 3 working days.
1 Hour of Programming Credit per Calendar Year Can be used for scheduling, changing scenes and lighting scene changes. (Programming billed at $300 per hour/$300 value)
Discounted Labor Rates (See Below)

Rates & Availability

Best for households with multi room systems which require assistance during nights and weekends

Key Features

24/7 “PROACTIVE” Monitoring and Remote Repair. We proactively monitor your technology system and often times troubleshoot potential issues BEFORE they arise.

24/7 DEDICATED SUPPORT PHONE NUMBER, Email, Text and Chat Support Experience the convenience of a live answer by one of our knowledgeable technicians every single time you call - no matter what time it is.
App Control You’ll get a mobile app enabling you to fix may of the common issues that technology systems experience.
Tier 2 Priority Support - In the unlikely event that you will need a service call we will get a technician to your home in within 2 working days.
2 Hours of Programming Credit per Calendar Year Can be used for scheduling, changing scenes and lighting scene changes. (Programming billed at $300 per hour/$600 value )
Discounted Labor Rates
Cable TV and Internet Provider Coordination
One On-Site Maintenance 1 on site visit per year (up to one hour) to dust the equipment & inspect and test all systems, identify and diagnose any system issues, fix simple issues such as adjust surround sound and video.
Perform Programming Updates Annually
Technician will also teach any new features to homeowners that have become available via software updates.
Discounted After-Hours Labor Rates (See Below)

All-inclusive support plan ensuring the highest priority and preventive system monitoring

Key Features

24/7 “PROACTIVE” Monitoring and Remote Repair. We proactively monitor your technology system and often times troubleshoot potential issues BEFORE they arise.
24/7 DEDICATED SUPPORT PHONE NUMBER, Email, Text and Chat Support Experience the convenience of a live answer by one of our knowledgeable technicians every single time you call - no matter what time it is.

App Control You’ll get a mobile app enabling you to fix may of the common issues that technology systems experience.
Tier 1 Priority Support- In the unlikely event that you will need a service call we will get a technician to your home in within the next working day.
3 Hours of Programming Credit per Calendar Year Can be used for scheduling, changing scenes and lighting scene changes. (Programming billed at $300 per hour/$900 value )
Discounted Labor Rates
Cable TV and Internet Provider Coordination
Bi-Annual On-Site Maintenance Includes 2 on site visits per year (up to one hour each) to dust the equipment & inspect and test all systems, identify and diagnose any system issues, fix simple issues such as adjust surround sound and video.
Perform Programming Updates Annually
Technician will also teach any new features to homeowners that have become available via software updates.
Incidentals for traveling (up to one hour) and parking for technicians included at no additional fee.
Discounted After-Hours Labor Rates (See Below)
$299 / Month
All plans require a current OvrC Pro license
Can opt out at any time
Rates & Availability
Remote Support - Free
Daytime On-site Support - Free (M-F 8 AM - 4 PM)
After-Hours On-site Support - $350 per hour

ON-DEMAND SUPPORT

Best for technically savvy individuals with a small and self-managed system

KEY FEATURES

RATES & AVAILABILITY

Remote Support

Tier 1 Basic Support & Troubleshooting $125 first half hour / $75 each additional half hour (M-F 8 AM - 4 PM)
Tier 2 Advanced Support $175 first half hour / $100 each additional half hour (M-F 8 AM - 4 PM)
Daytime On-site Support
$215 per first half hour / $110 Each additional half hour (M-F 8 AM - 4 PM)
After-Hours Remote Support - Not Available - NO EXCEPTIONS
After-Hours On-site Support - Not Available - NO EXCEPTIONS